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Title

 Session Goals

Location

  

Start Time

 3/18/2010 1:10 PM

End Time

 3/18/2010 2:10 PM

Description
            1.4 Given a scenario, select and use the following tools
        • Multimeter
        • Power supply tester
        • Specialty hardware / tools
        • Cable testers
        • Loop back plugs
        • Anti-static pad and wrist strap
        • Extension magnet
      1.5 Given a scenario, detect and resolve common printer issues
            • Symptoms o Paper jams
            o Blank paper
            o Error codes
            o Out of memory error
            o Lines and smearing
            o Garbage printout
            o Ghosted image
            o No connectivity
            • Issue resolution o Replace fuser
            o Replace drum
            o Clear paper jam
            o Power cycle
CompTIA A+ 220-702 Objectives 5 of 16 Copyright © 2008 by the Computing Technology Industry Association. All rights reserved. The CompTIA A+ 220-702 Objectives are subject to change without notice.
            o Install maintenance kit (reset page count)
            o Set IP on printer
            o Clean printer
2.0 Operating Systems - unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate.
2.1 Select the appropriate commands and options to troubleshoot and resolve problems
        • MSCONFIG
        • DIR
        • CHKDSK (/f /r)
        • EDIT
        • COPY (/a /v /y)
        • XCOPY
        • FORMAT
        • IPCONFIG (/all /release /renew)
        • PING (-t –l)
        • MD / CD / RD
        • NET
        • TRACERT
        • NSLOOKUP
        • [command name] /?
        • SFC
      2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP and Vista)
        • User file locations
        • System file locations
        • Fonts
        • Temporary files
        • Program files
        • Offline files and folders
      2.3 Given a scenario, select and use system utilities / tools and evaluate the results
            • Disk management tools o DEFRAG
            o NTBACKUP
            o Check Disk
            • Disk Manager o Active, primary, extended and logical partitions
            o Mount points
            o Mounting a drive
            o FAT32 and NTFS
                o Drive status § Foreign drive
                § Healthy
                § Formatting
                § Active unallocated
                § Failed
                § Dynamic
                § Offline

CompTIA A+ 220-702 Objectives 6 of 16 Copyright © 2008 by the Computing Technology Industry Association. All rights reserved. The CompTIA A+ 220-702 Objectives are subject to change without notice.
                § Online

        • System monitor
            • Administrative tools o Event Viewer
            o Computer Management
            o Services
            o Performance Monitor
            • Devices Manager o Enable
            o Disable
            o Warnings
            o Indicators
            • Task Manager o Process list
            o Resource usage
            o Process priority
            o Termination
        • System Information
        • System restore
        • Remote Desktop Protocol (Remote Desktop / Remote Assistance)
        • Task Scheduler
        • Regional settings and language settings
      2.4 Evaluate and resolve common issues
                • Operational Problems o Windows specific printing problems § Print spool stalled
                § Incorrect / incompatible driver / form printing
            o Auto-restart errors
            o Bluescreen error
            o System lock-up
            o Devices drivers failure (input / output devices)
            o Application install, start or load failure
            o Service fails to start
            • Error Messages and Conditions o Boot§ Invalid boot disk
                § Inaccessible boot drive
                § Missing NTLDR
            o Startup § Device / service failed to start
                § Device / program in registry not found
                o Event viewer (errors in the event log)
            o System Performance and Optimization § Aero settings
                § Indexing settings
                § UAC
                § Side bar settings
                § Startup file maintenance
                § Background processes

3.0 Networking
CompTIA A+ 220-702 Objectives 7 of 16 Copyright © 2008 by the Computing Technology Industry Association. All rights reserved. The CompTIA A+ 220-702 Objectives are subject to change without notice.
3.1 Troubleshoot client-side connectivity issues using appropriate tools
            • TCP/IP settings o Gateway
            o Subnet mask
            o DNS
            o DHCP (dynamic vs.static)
            o NAT (private and public)
            • Characteristics of TCP/IP o Loopback addresses
            o Automatic IP addressing
            • Mail protocol settings o SMTP
            o IMAP
            o POP
            • FTP settings o Ports
            o IP addresses
            o Exceptions
            o Programs
            • Proxy settings o Ports
            o IP addresses
            o Exceptions
            o Programs
            • Tools (use and interpret results) o Ping
            o Tracert
            o Nslookup
            o Netstat
            o Net use
            o Net /?
            o Ipconfig
            o telnet
            o SSH
            • Secure connection protocols o SSH
            o HTTPS
            • Firewall settings o Open and closed ports
            o Program filters
      3.2 Install and configure a small office home office (SOHO) network
            • Connection types o Dial-up
                o Broadband § DSL
                § Cable
                § Satellite
                § ISDN
            o Wireless § All 802.11
                § WEP
                § WPA

CompTIA A+ 220-702 Objectives 8 of 16 Copyright © 2008 by the Computing Technology Industry Association. All rights reserved. The CompTIA A+ 220-702 Objectives are subject to change without notice.
                § SSID
                § MAC filtering
                § DHCP settings
                o Routers / Access Points § Disable DHCP
                § Use static IP
                § Change SSID from default
                § Disable SSID broadcast
                § MAC filtering
                § Change default username and password
                § Update firmware
                § Firewall
            o LAN (10/100/1000BaseT, Speeds)
            o Bluetooth (1.0 vs. 2.0)
            o Cellular
            o Basic VoIP (consumer applications)
            • Basics of hardware and software firewall configuration o Port assignment / setting up rules (exceptions)
            o Port forwarding / port triggering
            • Physical installation o Wireless router placement
            o Cable length
4.0 Security
4.1 Given a scenario, prevent, troubleshoot and remove viruses and malware
        • Use antivirus software
        • Identify malware symptoms
        • Quarantine infected systems
        • Research malware types, symptoms and solutions (virus encyclopedias)
        • Remediate infected systems
            • Update antivirus software o Signature and engine updates
            o Automatic vs. manual
        • Schedule scans
        • Repair boot blocks
            • Scan and removal techniques o Safe mode
            o Boot environment
        • Educate end user
      4.2 Implement security and troubleshoot common issues
            • Operating systems o Local users and groups: Administrator, Power Users, Guest, Users
            o Vista User Account Control (UAC)
                o NTFS vs. Share persmissions § Allow vs. deny
                § Difference between moving and copying folders and files
                § File attributes
                o Shared files and folders § Administrative shares vs. local shares
                § Permission propogation
                § Inheritance
            o System files and folders
            o Encryption (Bitlocker, EFS)
            o User authentication
            • System o BIOS security § Drive lock
                § Passwords
                § Intrusion detection
                § TPM

Category

  

All Day Event

  

Recurrence

  

Workspace

Attachments

Content Type: Event
Created at 12/29/2009 12:27 PM by Administrator
Last modified at 3/17/2010 8:44 AM by FHCS\Derek.Hussey